Introduction and
Acceptance of Terms

Introduction and Acceptance of Terms

Welcome to GreenTerra Cleaning Service, where our mission is to empower you with eco-friendly, green cleaning solutions that not only elevate the cleanliness of your space but also contribute to a healthier planet. With 18 years of experience in the cleaning industry and certifications from esteemed organizations like CMI and GBAC, we are deeply committed to providing you with exceptional service that aligns with our core principles of sustainability, community involvement, and utmost respect for our clients. By booking a service with GreenTerra Cleaning Service, you are affirming your acceptance of these Terms and Services. We are thrilled to have you as part of our community, and we look forward to fostering a relationship built on trust, equality, and our shared vision for a greener future.

1. Description of Service:

We recognize that each home is as unique as its owner, which is why we offer customizable cleaning packages. Whether you’re in need of a deep, thorough clean or basic upkeep, we have a package that aligns with your goals. Our pricing is transparent and fair, calculated based on the floor plan you select, and the tasks included in our checklist.

Price Adjustments

Please note that the price may be subject to change if the service booked does not accurately reflect the needs of the cleaning job or if the home assessment provided is not accurate. We reserve the right to adjust pricing to correspond with the actual conditions encountered at the time of the cleaning service.

What’s Not Included

While we strive to offer comprehensive cleaning solutions, there are specific tasks that are not included in our standard packages. For a detailed list of what is not included, please visit [What’s Included in Our Services](

Accurate Home Assessment

To ensure a fair and accurate pricing model, we require that you correctly identify the number of bedrooms and other relevant details about your home. Our flat rate is contingent upon this information, and it encompasses the cleaning of your entire home based on the floor plan you choose and the tasks included in our checklist.

Personalized Options

If you have specific areas or tasks you’d like to focus on—or exclude—we offer personalized cleaning services to meet your needs. We encourage a walk-through with our cleaning professionals on the day of your appointment to ensure your priorities are clearly understood and met.

Your upfront cost is based on a flat rate, tailored to the floor plan you select, and the tasks included in our checklist. Just so you know, extra charges may apply if your home needs more detailed work or organizing before we get started.

Accuracy is key when counting the number of bedrooms, as our flat rate depends on it. For us, a bedroom is any room that’s not a dining room, living room, kitchen, or bathroom. That means home offices, guest rooms, and storage rooms are all counted as bedrooms when we set the flat rate, which covers cleaning your entire home.

Your Role in the Process

Your input is invaluable to us. We encourage you to be an active participant in defining your cleaning experience. A walk-through on the day of your cleaning appointment ensures that we align our services with your specific needs and expectations.

When you book a cleaning with GreenTerra Cleaning Service you’re agreeing to our Terms of Service. Your upfront cost is based on a flat rate, tailored to the floor plan you select, and the tasks included in our checklist. Just so you know, extra charges may apply if your home needs more detailed work or organizing before we get started.

Accuracy is key when counting the number of bedrooms, as our flat rate depends on it. For us, a bedroom is any room that’s not a dining room, living room, kitchen, or bathroom. That means home offices, guest rooms, and storage rooms are all counted as bedrooms when we set the flat rate, which covers cleaning your entire home.

Arrival Widow

When you book with GreenTerra Cleaning Service, we’ll give you an arrival window, which is a one-hour time frame following your scheduled appointment time. While we aim to be punctual and arrive at your scheduled time, sometimes unexpected stuff like traffic or parking can slow us down. That’s why we ask you to be available during that one-hour window. We totally respect your time and will make every effort to arrive as close to the scheduled time as possible.

This one-hour window helps us navigate any unexpected delays like traffic jams or parking issues, ensuring that we can still provide you with top-notch service even when life throws us a curveball.

Thanks for your understanding and for choosing GreenTerra Cleaning Service where clean homes and a clean planet are what we’re all about! 🌿✌️

When scheduling an appointment with GreenTerra Cleaning Service, please be aware there’s a one-hour arrival window following the scheduled time to account for unforeseen delays. Thank you for choosing our eco-friendly services. 🌿✌️

Trash Removal

Please note that our cleaning service does not include the removal of trash from the property. It is the client’s responsibility to dispose of their trash in designated waste management systems.

2. Non-Refund Policy & Redo Service

At GreenTerra Cleaning Service, your satisfaction is our priority. If something’s not up to snuff, we offer a redo service. Just let us know within 12 hours after your original cleaning, and we’ll schedule a redo to tackle those specific areas you’re not happy with, free of charge.

Notification Period

To qualify for a redo, you’ve got to notify us within that 12-hour window post-cleaning. Anything after that, and we can’t offer the redo.

Redo Service Conditions

  • The redo is scheduled ASAP, at a time that works for both of us.
  • We’ll only focus on the areas you flagged during your notification.
  • Our pro cleaning team will handle the redo, aiming to meet your expectations.

No Refunds, Satisfaction Guaranteed Through Redos

While we don’t offer refunds, our commitment to your satisfaction is unwavering. If you’re not happy with any aspect of our service, our guarantee is to make it right through our redo service. We’re dedicated to ensuring you’re fully satisfied with the cleaning provided.

Change of Scope

If you want extra tasks done during the redo, that might cost more. We’ll let you know about any extra charges before making changes.

At GreenTerra Cleaning Service, your satisfaction is our goal. No refunds, but if you’re not happy, we offer a free redo within 12 hours of your original service. Extra charges may apply for added tasks during the redo. 🌿

3. Cancellation Policy

We understand that unforeseen circumstances may necessitate the rescheduling or cancellation of your cleaning appointment. To avoid incurring any charges, we require notification at least one full business day in advance. Cancellations made on the same day or with less than 24 hours’ notice will incur a fee equivalent to the entire cost of the cleaning service. For appointments scheduled on Mondays, cancellations must be made by the preceding Friday. Our office hours are Monday through Friday, 8:00 AM to 5:00 PM. Thank you for your understanding. 🌿

4. Cancellation Policy

In our ongoing commitment to transparency and convenience, Greenterra has streamlined its payment process to accept only credit cards.

Pre-Authorization Hold

A hold will be placed on your credit card one day prior to your scheduled service. While some banks may display this as a charge, rest assured it is merely a pre-authorization to secure your booking.

Final Charge

You will only be charged after the completion of the cleaning service. An email invoice will be sent to you immediately, confirming the transaction.

4.1 Annual Service Rates Adjustment

Embracing Excellence in Eco-Friendly Cleaning

At GreenTerra Cleaning Service, we are unwavering in our commitment to providing a sanctuary of wellness and tranquility through our superior cleaning services. Our dedication to the highest standards of cleanliness and sustainability is a testament to our mission.

Commitment to Quality and Fairness
To sustain the exceptional quality, you expect and to support the well-being of our dedicated team, we review and adjust our service rates annually. This practice aligns with our ethos of continuous improvement and fair compensation.

Notification of Adjustment

Please be advised that starting from your next service anniversary every year, we will apply a 6% adjustment to your current service rates. This is a necessary step to ensure:

  • Enhanced Quality: The adjustment allows us to invest in the best eco-friendly cleaning products and state-of-the-art equipment, ensuring our services remain at the forefront of efficiency and environmental stewardship.
  • Fair Compensation: Our skilled team is the backbone of GreenTerra. The annual rate adjustment reflects our dedication to fair wages and the ongoing professional growth of our staff.
  • Continual Training: The cleaning industry is dynamic, with advancements in green practices. We invest in continuous training to keep our team knowledgeable about the latest in sustainable cleaning, benefiting your home directly.
  • Community Impact: Choosing GreenTerra extends the impact beyond your home. A portion of the rate adjustment supports local ecological initiatives, reinforcing our vision for environmental responsibility and community well-being.

Transparency and Support

We believe in clear communication about our pricing structure. This forthcoming adjustment is pivotal in upholding the level of service and values that GreenTerra embodies.

5. Recurring Services Policy

Initial and Recurring Service Rates

At GreenTerra, we offer our clients the benefit of discounted rates for recurring cleaning services. The initial cleaning is provided at the full rate, while subsequent cleanings are offered at a reduced rate to reflect the ongoing commitment.

Commitment to Recurring Services

To qualify for our recurring service discount, we require a commitment to a regular cleaning schedule for a minimum of three months. This ensures that you enjoy continuous high-quality service while allowing us to plan and allocate resources efficiently.

Appointment Cancellations and Adjustments

  • Weekly Service: No more than three cancellations within a three-month period.
  • Bi-weekly Service: No more than two cancellations within a three-month period.
  • Monthly Service: No cancellations are permitted within the first three months.

Rate Adjustments for Cancellations

Please note that if you need to cancel or reschedule a cleaning:

  • The discounted rate remains if rescheduled within one week of the original service date.
  • If a bi-weekly service skips an appointment, the next service will be billed at the monthly rate.
  • Services with three-week intervals will be adjusted to the monthly rate.
  • Services with intervals exceeding four weeks will revert to the full one-time cleaning rate.

These policies are in place to maintain the integrity of our scheduling and to uphold the value we provide through our discounted recurring services. We appreciate your understanding and cooperation in adhering to these terms, which allow us to continue offering exceptional eco-friendly cleaning services at a great value.

Booking Policy for Recurring Services

When you book recurring cleanings with GreenTerra, you start saving right away with our discounted rates. Here’s the simple deal:

  • First Cleaning: Full rate to set the stage for perfection.
  • Recurring Cleanings: Discounted rates for your loyalty.

To keep these discounts, stick with us for at least 3 months. If you’re on a weekly plan, limit cancellations to 3. For bi-weekly, it’s 2, and for monthly, no cancellations, please. Need to reschedule? Do it within a week of your original date to keep your discount. Skipping bi-weekly? The next one’s at the monthly rate.

6. Non-Solicitation Policy

At GreenTerra Cleaning Service, we invest significantly in the training and development of our professional cleaning staff, all in the pursuit of providing you with exceptional, eco-friendly cleaning services. To protect this investment and to maintain the integrity of our business relationships, we kindly ask that you refrain from directly hiring any of our employees for any home-related services outside of those provided by GreenTerra Cleaning Service.

If you wish to employ a GreenTerra Cleaning Service staff member for services not covered by our company, a referral fee equivalent to six months of the employee’s salary will be applicable. This policy is in place to uphold the values of community, mutual respect, and fair business practices that are at the core of our operations.

Thank you for your understanding and for being a valued part of our community committed to ecological responsibility and exceptional service

At GreenTerra Cleaning Service, we train our staff to offer top-notch, eco-friendly cleaning. To maintain business integrity, please don’t hire our employees directly for other services. If you do, a referral fee applies. Thanks for respecting our community values.🌿✌️

7. Privacy Policy

At GreenTerra Cleaning Service, your privacy isn’t just a policy; it’s a commitment. We understand the importance of safeguarding your personal information and take this responsibility very seriously.

Information Collection and Storage

When you engage with our services, we collect the necessary information to facilitate your cleaning appointment and to provide you with the highest level of service. Rest assured, all data is securely stored within our systems, protected by state-of-the-art security measures.

No Selling or Sharing of Information

We want to make it abundantly clear: we do not, under any circumstances, sell or share your personal information with third parties. Your data is exclusively used for the purpose of providing you with exceptional, eco-friendly cleaning services and to communicate with you regarding appointments, updates, and GreenTerra Cleaning Service news.

Security Measures

We employ robust security protocols to ensure that your data is safe from unauthorized access or disclosure. Our commitment to your privacy is as unwavering as our commitment to a cleaner planet.

Thank you for entrusting us with your home and your data. Your choice to use our services contributes to a community focused on ecological responsibility, mutual respect, and exceptional service. 🌿✌️

8. Intellectual Property Terms

At GreenTerra Cleaning Service, we take pride in the wealth of knowledge and resources we’ve developed over the years, especially in the realm of green cleaning and eco-friendly living. We view this as more than just content; it’s a reflection of our commitment to empowering our community through education and sustainable practices.


All materials displayed or performed on this website, including but not limited to text, graphics, logos, tools, photographs, images, illustrations, and educational resources, are the property of GreenTerra Cleaning Service. These assets are protected by copyright, trademark, and other intellectual property laws.


You are welcome to use our website for your personal, non-commercial benefit. However, the unauthorized duplication, distribution, or publication of any material from our website is strictly prohibited.


Any infringement of our intellectual property rights will be pursued to the fullest extent permitted by law. We reserve the right to take legal action against the unauthorized use or distribution of our copyrighted materials.

By engaging with our website and services, you acknowledge and respect these intellectual property terms, contributing to a community that values ecological responsibility, mutual respect, and the sharing of knowledge for the greater good. 🌿✌️

Limitation of Liability

While we at GreenTerra Cleaning Service are deeply committed to delivering an impeccable and eco-friendly cleaning service, it’s important to clarify the limitations of our liability for both parties involved.


GreenTerra Cleaning Service and its employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use or inability to use our services.


This limitation does not apply to any damages arising from gross negligence or willful misconduct on the part of GreenTerra Cleaning Service or any other liability which cannot be excluded by law.

User Responsibility

By using our services, you acknowledge that you are employing our cleaning services at your own risk. While we strive to offer a service that is both exceptional and safe, we cannot be held responsible for any damages or losses that are not directly a result of our actions.

Safety Measures

We take extensive precautions to ensure the safety and integrity of your home and belongings, employing trained professionals and using eco-friendly cleaning products that are both effective and gentle.

By engaging with our services, you agree to these limitations, contributing to a community that values ecological responsibility, mutual respect, and the highest standards of service.

9. Updates and Changes to Terms

In the ever-evolving landscape of green technology and eco-friendly practices, it’s imperative that our Terms and Services remain a living document, adaptable to new advancements and understandings.

Right to Update

We reserve the right to modify, amend, or update these terms at any time and for any reason. Such changes will be effective immediately upon posting on our website.

User Notification

While we will make every effort to notify our users of any significant changes to these terms, it is your responsibility to review this document periodically to stay informed.

Continued Use

Your continued use of our services following any updates signifies your acceptance of the new terms. If you do not agree to the updated terms, you have the option to discontinue using our services.

By staying engaged with our services, you are contributing to a community that is committed to ecological responsibility, mutual respect, and the ongoing pursuit of a cleaner, healthier planet. Thank you for being a part of this journey with GreenTerra Cleaning Service 🌿✌️

10. Contact Information

We’re always here to assist you and welcome your questions, feedback, and suggestions. Being part of our community means open lines of communication and mutual respect. Here’s how you can reach us: